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WASSCEWest African Examinations Council (WAEC)CertificationSenior Secondary Exit ExaminationPaper-Based (with CBT in select centres)

WASSCE Troubleshooting of Mobile Phones Practice Questions & Answers

Unit: TROUBLESHOOTING

Subject: Computer Hardware and GSM Repairs 1 | Level: Senior Secondary (WASSCE)

This module forms the core of the WAEC Practical Exam, focusing heavily on step-by-step diagnostic procedures and fault-finding logic.

Key Topics:

  • Basic troubleshooting: Using Cold testing vs. Hot testing methodologies and systematic visual inspection techniques.
  • Hardware fault finding: Diagnosing dead phones, treating short circuits, replacing broken screens, fixing faulty charging ports, addressing speaker/mic faults, and treating water damage.
  • Software fault finding: Resolving boot-loops, flashing/reinstalling operating systems, bypassing FRP (Factory Reset Protection), network unlocking, and performing hard resets.

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What is the primary purpose of performing a 'Visual Inspection' as the first step in mobile phone troubleshooting?

  • To measure the voltage output of the battery using a multimeter.

  • To physically examine the motherboard for obvious damage like burnt components, liquid residue, or broken connectors.

  • To reinstall the phone's operating system and bypass factory reset protection.

  • To test the continuity of the power traces under the processor.

View Answer & Explanation
Correct Answer: Option B -

To physically examine the motherboard for obvious damage like burnt components, liquid residue, or broken connectors.

Explanation:

Visual inspection is the basic troubleshooting method of looking closely at the hardware before applying power or tools, searching for physical clues like water damage or burnt chips.

In mobile hardware troubleshooting, what is the main difference between 'cold testing' and 'hot testing'?

  • Cold testing is done in air-conditioned rooms, while hot testing requires a preheater.

  • Cold testing measures current flow in amps, while hot testing measures signal frequency.

  • Cold testing is performed with the phone powered off using a multimeter (continuity/resistance), while hot testing measures live voltages with power applied.

  • Cold testing uses software diagnostics, while hot testing involves soldering components.

View Answer & Explanation
Correct Answer: Option C -

Cold testing is performed with the phone powered off using a multimeter (continuity/resistance), while hot testing measures live voltages with power applied.

Explanation:

Cold testing (unpowered) is typically used for checking continuity, diode mode values, and shorts to ground. Hot testing (powered) checks if the correct working voltages are reaching various components.

During a hot test on a completely dead logic board, which of the following voltage lines must usually be verified first to ensure power is reaching the Power Management IC (PMIC)?

  • The VCORE line

  • The VPH_PWR (or VBAT/VSYS) main power line

  • The Baseband 1.8V line

  • The VDD_LCD line

View Answer & Explanation
Correct Answer: Option B -

The VPH_PWR (or VBAT/VSYS) main power line

Explanation:

The VBAT (Battery Voltage) or VPH_PWR (System Power) line distributes the primary voltage from the battery/charge IC to the PMIC. Without this primary voltage, the PMIC cannot generate secondary voltages.

A customer complains that during a phone call, they can hear the other person perfectly, but the other person cannot hear them at all. Which hardware component is most likely faulty?

  • The earpiece speaker

  • The network antenna

  • The loudspeaker (ringer)

  • The microphone (mic)

View Answer & Explanation
Correct Answer: Option D -

The microphone (mic)

Explanation:

The microphone is the input device responsible for capturing the user's voice. If it fails, the caller's voice is not transmitted, though the earpiece (receiving audio) works fine.

If a smartphone produces sound clearly when put on 'speakerphone' but produces no sound during normal private calls when held to the ear, which specific component is faulty?

  • The audio codec IC

  • The earpiece speaker (receiver)

  • The bottom loudspeaker (buzzer)

  • The primary microphone

View Answer & Explanation
Correct Answer: Option B -

The earpiece speaker (receiver)

Explanation:

Smartphones use two different speakers. The bottom loudspeaker is used for media and speakerphone, while the top earpiece (receiver) is dedicated to private calls.

When tracing a complex short circuit on a mobile motherboard, a technician decides to use the 'Rosin Smoke Method' (vaporized flux). How does this method help pinpoint the shorted component?

  • The rosin smoke cleans the oxidation off the board, instantly restoring power.

  • The smoke turns green when it reacts with the shorted copper trace.

  • A layer of white rosin frost is deposited on the board; when power is injected, the shorted component heats up and melts the frost rapidly.

  • The shorted component emits a loud beep that the hardened rosin amplifies.

View Answer & Explanation
Correct Answer: Option C -

A layer of white rosin frost is deposited on the board; when power is injected, the shorted component heats up and melts the frost rapidly.

Explanation:

The Rosin Smoke Method relies on thermal dissipation. The technician coats the board in vaporized rosin (white frost). Injecting voltage causes the shorted part to heat up, immediately melting the white rosin on that specific component.

What is the recommended professional treatment for a motherboard suffering from severe oxidation due to water/liquid damage?

  • Soaking the entire phone in a bag of raw rice for a week.

  • Applying high heat with a heat gun to boil off the liquid.

  • Removing the EMI shields and cleaning the motherboard in an ultrasonic cleaner using a specialized PCB cleaning solution or isopropyl alcohol.

  • Flashing the phone with a customized water-recovery ROM.

View Answer & Explanation
Correct Answer: Option C -

Removing the EMI shields and cleaning the motherboard in an ultrasonic cleaner using a specialized PCB cleaning solution or isopropyl alcohol.

Explanation:

Rice does not clean oxidation. Ultrasonic cleaning reaches underneath microscopic BGA chips, using cavitation in a solvent (like isopropyl alcohol) to strip away conductive mineral deposits left by water.

In logic board diagnostics, what defines a 'secondary short'?

  • A short circuit located on the primary battery connector line (VBAT).

  • A short circuit occurring on one of the regulated output voltage lines (buck/ldo) originating from the Power Management IC.

  • A short caused by a damaged charging cable.

  • A short that only happens when the secondary SIM card is inserted.

View Answer & Explanation
Correct Answer: Option B -

A short circuit occurring on one of the regulated output voltage lines (buck/ldo) originating from the Power Management IC.

Explanation:

A primary short is directly on the main voltage rail (VPH_PWR / VBAT). A secondary short is downstream of the PMIC on lines like 1.8v or 1.2v logic rails, meaning the phone draws no abnormal current until the power button is pressed to activate the PMIC.

What is the simplest and very first hardware diagnostic step a technician should perform when repairing a completely dead (no power) phone?

  • Reball the central processing unit (CPU).

  • Test the battery voltage with a multimeter to ensure it holds sufficient charge (approx. 3.7V - 4.2V) to boot the device.

  • Format the flash memory.

  • Replace the display assembly.

View Answer & Explanation
Correct Answer: Option B -

Test the battery voltage with a multimeter to ensure it holds sufficient charge (approx. 3.7V - 4.2V) to boot the device.

Explanation:

A heavily depleted battery (under 3.6V) will prevent a phone from booting or even showing charging signs. Testing/boosting the battery is the necessary first step before invasive logic board repair.

A phone's screen displays a perfect image with no bleeding or dead pixels, but it entirely fails to respond to finger inputs. Which specific physical layer of the screen assembly has failed?

  • The polarized film layer

  • The Liquid Crystal Display (LCD) or OLED panel

  • The backlight diffuser

  • The digitizer (touch glass/panel)

View Answer & Explanation
Correct Answer: Option D -

The digitizer (touch glass/panel)

Explanation:

Screen assemblies consist of a display layer (LCD/OLED) to show the image, and a digitizer glass layer layered over it to register touch inputs.

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